Last Updated: 15-12-2024
Welcome to Buildcon services! This Privacy Policy outlines how Buildcon services (we, our, or us) collects, uses, shares, and protects your information when you use our mobile application and services.
By accessing or using the Buildcon Services app, you agree to the collection and use of your information in accordance with this Privacy Policy.
1. Information We Collect
We collect information to provide and improve our services. The information we collect includes:
a. Personal Information:
- Name, email address, phone number, and contact details when you register as a Service Provider or Customer.
- Professional information such as service category, qualifications, experience, and portfolio (for Service Providers).
- Payment information (for Service Providers subscribing to yearly subscription plans).
b. Location Information:
- Location data from Service Providers to display their service availability area (state and city).
- Customers location data when searching for service providers by state and city.
c. Usage Data:
- Information on how you interact with the app, such as search history, service categories viewed, provider profiles accessed, and app features used.
d. Device Information:
- Device type, operating system, IP address, and app version for troubleshooting and performance improvements.
2. How We Use Your Information
We use the collected information for the following purposes:
To Provide and Improve Our Services:
- Facilitate connections between Customers and Service Providers.
- Enable location-based searches for service providers by state and city.
- Display service provider profiles, qualifications, and availability.
- Improve app performance, user experience, and support services.
To Manage Service Provider Subscriptions:
- Process payments for yearly subscriptions.
- Notify Service Providers about subscription renewals, expiration, or updates.
To Communicate with You:
- Respond to inquiries, provide customer support, and send app-related updates.
- Send service recommendations and notifications based on user preferences.
To Ensure Safety and Compliance:
- Monitor activities to prevent fraud, unauthorized use, or violations of our Terms and Conditions.
- Verify Service Provider credentials and qualifications.
3. Sharing of Information
We do not sell your personal data to third parties. However, we may share your information in the following cases:
With Other Users:
- Service Provider profiles, including service categories, qualifications, experience, and contact details, may be shared with Customers to facilitate service bookings.
- Customer information such as name, contact details, and service requirements may be shared with Service Providers to enable smooth service coordination.
With Service Providers (Third-Party):
- We may share your data with trusted third-party service providers who assist us in operating the app, processing payments, verifying credentials, or improving services.
For Legal Purposes:
- We may disclose your information when required to comply with legal obligations, resolve disputes, or protect our rights.
4. Location Information
Location-based search is a core feature of the Buildcon Services app:
- Service Providers Location: State and city information is displayed to help Customers find relevant providers in their area.
- Customers Location: Collected when searching for service providers by state and city to show relevant results.
You can disable location tracking at any time through your device settings; however, this may affect the app's functionality and search results.
5. Data Security
We take appropriate measures to protect your data from unauthorized access, loss, or misuse. These include:
- Data encryption.
- Secure payment gateways.
- Regular monitoring of our systems for vulnerabilities.
- Access controls and authentication protocols.
While we implement strong security measures, no method of data transmission over the internet is 100% secure, and we cannot guarantee absolute protection.
6. Your Rights
You have the following rights regarding your personal data:
- Access: You can request access to your data stored with us.
- Correction: You can correct inaccuracies in your data.
- Deletion: You can request deletion of your data, subject to legal or operational obligations.
- Withdraw Consent: You can withdraw consent for certain data usage, such as location tracking.
- Data Portability: You can request a copy of your data in a portable format.
To exercise these rights, contact us at:
Email: support@buildcon.in
Phone: +91-8421641112
7. Data Retention
We retain your data only as long as necessary to provide our services, comply with legal obligations, and resolve disputes. For Service Providers, subscription-related information is retained for the duration of the subscription and for a reasonable period thereafter to manage renewals and communications.
8. Third-Party Links
Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties, and we encourage you to read their privacy policies.
9. Children's Privacy
The Buildcon Services app is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child under 18, we will take steps to delete such information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted in the app, and the "Last Updated" date will be revised. Continued use of the app after updates means you accept the new terms. We recommend reviewing this Privacy Policy periodically.
11. Service Provider Onboarding and Verification
- During the onboarding process, Service Providers are required to provide valid credentials and professional information.
- Buildcon Services may conduct verification checks to ensure the authenticity of Service Provider profiles.
- This information is stored securely and used only for verification and display purposes.
- Service Providers have the right to request removal of their profile from the platform at any time.
12. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your data rights, please contact us:
Email: support@buildconservices.in
Phone: +91-8421641112
Website: www.buildconservices.in
By using the Buildcon Services app, you agree to this Privacy Policy and consent to the collection, use, and sharing of your information as described. We are committed to protecting your privacy and providing a secure platform for connecting with trusted service providers.